Tele-Law for Beneficiary at Rs 30 -Tele Law Details - How to Use Tele Law What is Tele Law

Tele-law is a service uses video conferencing facility and telephone services to connect lawyers to litigants who need legal advice. This service aims to reach out to the needy especially the marginalized and disadvantaged. The service is provided through Common Service Centers or CSCs located at gram panchayat level.  Kiren Rijiju launches Citizen’s Tele-Law mobile app that will cover 75,000 Gram Panchayats The consultation is available free of cost to those entitled to free legal aid under Section 12 of Legal Service Authority, whereas others could avail at Rs 30/ per consultation, stated DoJ.

Department of Justice has partnered with NALSA and CSC e-Governance Service India Limited for mainstreaming legal aid to the marginalised communities through Common Services Center (CSC).

Tele-Law means the use of communications and information technology for the delivery of legal information and advice. This e-interaction between lawyers and people would be through the video-conferencing infrastructure available at the CSCs.
The concept of Tele-Law is to facilitate delivery of legal advice through a panel of lawyers stationed at the state Legal Services Authorities (SALSA) and CSC. The project initiates to connect citizens with lawyers through video conferencing facilities by the Para-Legal Volunteers stationed at identified 50,000 CSCs.

Tele-Law for Beneficiary at Rs 30 -Tele Law Details - How to Use Tele Law  What is Tele Law 

పేదలకు ₹30/- కే న్యాయ సలహా
Over View of Tele Law Scheme for Beneficiary

  • Tele-law service to be covered by 50,000 CSCs across 28 States and 6 Union Territories of India, through video conferencing/Chat/Telephone.
  • Preferably women para legal volunteers to be identified and empowered. They would be engaged in CSCs for enabling access to
  • legal aid for rural citizens.
  • Tele-law model will facilitate legal advices through expert panel of
  • lawyers placed at CSCs and Legal Service Authorities.

Implementing Process of Tele Law

Eligibility for Tele-Law Service
.No Category Fees For Tele Law Service Documents to be brought to CSC for Registration
1 Women Nil Nil
2 Children( Below 18 years of age) Nil Nil
3 SC / ST Nil Caste Certificate
4 Victims of Trafficking Nil Self- Declaration /Copy of Police FIR /Affidavit
5 Mentally Ill and Differently abled Nil Disability Certificate
6 Victims of Natural Disaster/Ethnic Violence Nil District
7 Workers in unorganized Sector Nil Job Card / MGNREGA Card
8 People with low income groups (Income as specified by State) Nil BPL Card /Income Certificate
9 Under trials /In custody Nil Any relevant Case document
S.No Categories Fees for Telelaw Service Documents to be brought to CSC for Registration
10 Persons other than those mentioned above 30/- Aadhar Card / Any ID proof

What is Tele-Law service?
Tele-law is a service uses video conferencing facility and telephone services to connect lawyers to litigants who need legal advice. This service aims to reach out to the needy especially the marginalized and disadvantaged. The service is provided through Common Service Centers or CSCs located at gram panchayat level. 

What are the benefits of Tele- Law service?
Tele Law service enables anyone to seek legal advice without wasting precious time and money. The service is free for those are eligible for free legal Aid as mentioned under Section 12 of Legal Services Authority Act, 1987. For all others a nominal fee of INR 30 Rs is charged.

Where is the Tele -Law service available?

Since 2017 Tele law service has been provided in selected 1800 CSCs of 11 states: Bihar (500), Uttar Pradesh (500), eight states of North-East (Assam, Meghalaya, Mizoram, Nagaland, Arunachal Pradesh, Manipur, Tripura and Sikkim) and Jammu and Kashmir (800).
At present Tele- Law service is available in 28060 CSCs in 115 Aspirational Districts across 28 states in the country.

What is a CSC?
CSCs are shops/Kiosks that deliver various government services online like public utility services, social welfare schemes, healthcare, financial, education and agriculture services to citizens in rural and remote areas of the country.

Common Service Centre (CSC) is one of the mission mode projects under the Digital India Programme run by Ministry of Electronics and Information Technology (MeitY). There are approximately 3.19 lakh CSCs in India. CSCs are located in Gram Panchayats.

Is this Tele-law website available in regional languages?
Yes the Tele-law website can be accessed at and is available in 22 official languages.
Who all can get advice through Tele-Law Service?
Legal advice is made available to everyone under Tele-Law service Advice is free of Cost to those who are eligible for free legal aid under Section 12 of LSA Act,1987
Persons belonging to Scheduled Caste and Scheduled Tribe
Victims of Trafficking
Mentally ill and differently abled people
Victims of natural disaster/ethnic violence
Workers in unorganized /industrial workers
Under trials
People of low income group

For all others a nominal fee of Rs INR 30/- charged for each consultation. 

For what kind of cases/Matters I need to avail Tele-Law Service?
Legal matters in which advice can be taken through Tele-Law service :-
Dowry, family dispute, divorce, protection from domestic violence.
Sexual harassment, sexual abuse, eve teasing at the workplace.
Maintenance of women children and senior citizens.
Rights regarding property and land.
Equal wages for males and females.
Maternity benefits and prevention of foeticide.
Prohibition of child marriage, protection of children from sexual assault, prevention of child labour and implementing right to education.
Arrest – (F.I.R)/ process of registering the First Information Report.
Atrocities against scheduled castes/ scheduled tribes and their rehabilitation.

Will my case and my personal details be kept confidential?
Yes, Your personal and case details are kept confidential

What IEC (Information / Education and Communication) material is available on Tele-Law portal?
You can access/download and Print IEC material from
Flyer/Poster/Brochure in ( 22 languages)
E- Tutorial on use of Mobile Application
User Manual on use of DASHBOARD by PLV, VLE , Panel Lawyer
E- Tutorial on use of DASHBORAD by PLV, VLE , Panel Lawyer
Presentations on Role and Responsibilities on PLV, VLE and Panel Lawyer, Legal Aid Seeker

What is the role of a Village Level Entrepreneur?
VLE is a Village Level Entrepreneur who runs the CSC in your area and provides for the Tele Law Service through his center. You can also approach the VLE directly by going to the CSC and enquiring about the service. The VLE will
Provide you with the name and contact details of the PLV attached to his CSC or put you in touch with the (Para Legal Volunteer) who will give you details about the benefits of legal advice under the Tele-law Service, or
He or She will brief you about the benefits of legal advice under the Tele-law Service,
Register you as an applicant for the Tele-Law Service by uploading your details in the information form on the Tele-Law portal. He or She will also upload and scan the required documents furnished by you.
Generate an online appointment to connect you with a Panel Lawyer via a VCF (Video Conferencing Facility/ chat and/or telephone available in his CSC.
Automatic SMS would be generated and sent to you on your registered mobile number with details of date and time of your appointment

Who is a PLV? What is the role of a PLV in Tele Law?
PLV is a Para- Legal Volunteer deployed in your area by District Legal Services Authority (DLSA) or CSC e- Governance Services India Ltd for facilitating Tele-Law Service.
Under the Tele-law program a PLV is attached with the selected CSC in your village. A PLV is not a lawyer but has basic understanding and knowledge of legal process and laws. A PLV will
provide information about Tele Law Service to citizens in community gatherings and public places,
identify citizens in rural and remote areas in need of legal advice and information
understand nature of the legal issue faced by the citizen
facilitate registration of case at CSC;
ensure that the persons availing free legal service must have the required documents;
may ask for documents such as Adhaar for filling the case registration form;
facilitate pre-appointment with panel lawyer,
connect citizen to the Panel Lawyers through video conferencing facility at the CSC;
If the need arise PLV, with the consent of the applicant can be a part of the consultation to make the applicant understand the legal advice given by the Panel Lawyer;
keep track of progress of the applicant’s cases/grievances and maintain a record of the same;

Where can I find a PLV?
You can find the contact details of the PLV attached to the CSC in your area by clicking at the given link-
This link flashes the name of the States in which Tele-law service is being currently available.
Step-2 Click on the name of your desired State or the State to which you belong, a list of selected CSCs with their address and contact details of the Para legal Volunteers (PLVs) appears on the portal.
Step-3 You can call at the given number of the PLV or go straight at the address given for CSC.
Step-4 You may also find the details of the PLVs attached with the CSC in your village through the Village Headmen.

Who is Legal Advice Seeker/Beneficiary? What is his/her role?
Any person who comes to CSC to seek legal advice is Legal Advice Seeker/Beneficiary. She/he must come to the CSC for Consultation.

Who is a Panel Lawyer? What is the role of a Panel Lawyer in Tele-law?
A Panel Lawyer is a practicing advocate selected by Department of Justice and CSC-e Governance Services or registered on the Panel of State /District Legal Services Authority. A Panel Lawyer will
SHOW his availability on Tele-Law Portal for a period of Seven Days (weekly basis) of his availability to give advice
MAKE him / herself available on the appointed date and time
Any Change in the date/ time of advice has to be intimate to VLE or can be changed by Panel Lawyer
Mandatory to fill feedback form before closing the case

Can I choose a lawyer?
In choosing a lawyer, you have the following options:-
From Dropdown Column You may chose between Male /Female Lawyer
You may choose the lawyer as per the schedule of availability shown in the calendar during the time of registration of your case.
Before filling the feedback form, in case you are not satisfied with the advice of the lawyer, you can always chose another Lawyer.

How can I get an appointment with a Panel Lawyer?
The PLV or the VLE will help you get an appointment with the Panel Lawyer.
The PLV or VLE will ask you to carry some important documents at the time of registration. Please refer to question number No 14 below.
Appointment with Panel Lawyer is fixed for the next day after you register your case at the Tele-Law Service with the CSC.
Download the Tele Law for Beneficiary APP