AMMAVODI Grievances Types and Actions to be Taken by Sachivalayam Staff
Sl no | Grievance Type | Action to be taken |
1 | Student not having Student ID | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
2 | Student ID available but student name incorrect | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
3 | Student ID available but no Aadhar Available for Student | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
4 | Student ID and Student Aadhar available but mismatch | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
5 | Student ID and Student Aadhar Available but Mother's name & Mother's Aadhar unavailable | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
6 | Student ID and Aadhar available, mother's name available but wrong mother name | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
7 | Student ID and Aadhar available mother name is correct name but no Aadhar of the mother | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
8 | Student ID and Aadhar available mother name is correct and Aadhar is also available but Mother's Aadhar is a mismatch | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
9 | Both Student and Mother Aadhar Invalid/Mismatch | NBM-Grievance Module--> Select Grievance Type-Invalid Child/Mother/Guardian Aadhar |
10 | Mother dead/not available and Father is the beneficiary - Option to add father as the beneficiary | NBM-Grievance Module--> Select Grievance Type-->Mother Guardian death |
11 | Family getting double benefit - identified in field verification | New NBM portal--> WEA login-->Social Audit-- Social Audit Remarks-WEA-->Hold finctionality. Select Remark-"Two children having same mother" |
12 | Student not eligible for Ammavodi as he is not studying/not studying in AP Schools | New NBM portal--> WEA login-->Social Audit-- Social Audit Remarks-WEA-->Hold finctionality. Select Remark-"Student not studying/Not residing in AP/Student discontinued" |
13 | Family identified as ineligible in field verification but present in Eligible list | New NBM portal--> WEA login-->Social Audit-- Social Audit Remarks-WEA-->Hold finctionality. Select Remarks based on the field verification. |
14 | Family identified as eligible in field verification but present in In-Eligible list | NBM-Grievance Module--> Select Grievance Type based on the field verification |
15 | Family identified as eligible in field verification but not present in both the lists | NBM-Grievance Module--> Select Grievance Type- "Child is Eligible but details not found in Eligible and Ineligible list" |
16 | Family is eligible but present in in-eligible list due to No Rice Card | NBM-Grievance Module--> Select Grievance Type- "Children/Mother were not having Rice card" |
17 | Beneficiary eKYC not possible due to bio metric failures | NBM-Grievance Module--> Select Grievance Type- "Unable to do Aadhar authentication of Mother/Guardian" |
18 | Beneficiary eKYC not possible due to mothers staying abroad | NBM-Grievance Module--> Select Grievance Type- "Mother/Guardian is not available(Working outside)" |
19 Attendance Rejection is Incorrect | NBM-Grievance Module--> Select Grievance Type- "Rejected due to insufficient Attendance" | |
20 | NPCI active but list showing Inactive | For inactive adhar status, branch manager has to de-link and link again, as there may have been Aadhar profile updation after linking. Inform citizen to contact their respective bank. |
21 | Is any bank account seeded to Aadhaar is acceptable or not | YES |
22 | Aadhaar Based payment is mandatory | YES |
eKYC app link | https://apgsws-my.sharepoint.com/:u:/g/personal/venkatareddy _gsws_ap_gov_in/Edpn3cjVEGxIhHb9KyhxjP0 BIgpmCcXlHl2GXu7X5wrxmg |
Download the mobile APP apk |
Grievances module | https://gramawardsachivalayam.ap.gov.in/GSWS /Home/Main |
DA login |
Social Audit list Available | https://gsws-nbm.ap.gov.in/dsc/ | DA/WEA login- Under Social Audit module |
In active NPCI list | https://gsws-nbm.ap.gov.in/dsc/ | DA/WEA login- Under Social Audit module |
Hold option | https://gsws-nbm.ap.gov.in/dsc/ | WEA login- Under Social Audit module |
FAQs | https://gsws-nbm.ap.gov.in/dsc/downloads | Select Jagananna Ammavodi scheme |
User manual | https://gsws-nbm.ap.gov.in/dsc/downloads | Select Jagananna Ammavodi scheme |
NPCI Seeding process- User manual | https://gsws-nbm.ap.gov.in/dsc/downloads | Select Jagananna Ammavodi scheme |
Application Status | https://gsws-nbm.ap.gov.in/dsc/track-application | Select Jagananna Ammavodi scheme |
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