AMMAVODI Grievances Types and Actions to be Taken by Sachivalayam Staff

AMMAVODI Grievances Types and Actions to be Taken by Sachivalayam Staff. All the Actions to be taken for AMMAVODI Grievances registered on AMMAVODI are released by GSWS Department. 

 AMMAVODI Grievances Types and Actions to be Taken by Sachivalayam Staff  

Sl no  Grievance Type  Action to be taken
Student not having Student ID  NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
2 Student ID available but student name  incorrect NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
3 Student ID available but no Aadhar Available  for Student NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
4 Student ID and Student Aadhar available but  mismatch NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
5 Student ID and Student Aadhar Available but  Mother's name & Mother's Aadhar unavailable NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
6 Student ID and Aadhar available, mother's  name available but wrong mother name NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
7 Student ID and Aadhar available mother name  is correct name but no Aadhar of the mother NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
8 Student ID and Aadhar available mother name  is correct and Aadhar is also available but  Mother's Aadhar is a mismatch NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
9 Both Student and Mother Aadhar   Invalid/Mismatch NBM-Grievance Module--> Select Grievance  Type-Invalid Child/Mother/Guardian Aadhar
10 Mother dead/not available and Father is the  beneficiary - Option to add father as the  beneficiary NBM-Grievance Module--> Select Grievance  Type-->Mother Guardian death
11 Family getting double benefit - identified in  field verification New NBM portal--> WEA login-->Social Audit-- Social Audit Remarks-WEA-->Hold finctionality.  Select Remark-"Two children having same  mother"
12 Student not eligible for Ammavodi as he is not  studying/not studying in AP Schools New NBM portal--> WEA login-->Social Audit-- Social Audit Remarks-WEA-->Hold finctionality.  Select Remark-"Student not studying/Not  residing in AP/Student discontinued"
13  Family identified as ineligible in field  verification but present in Eligible list New NBM portal--> WEA login-->Social Audit-- Social Audit Remarks-WEA-->Hold finctionality.  Select Remarks based on the field verification.
14  Family identified as eligible in field   verification but present in In-Eligible list NBM-Grievance Module--> Select Grievance  Type based on the field verification
15  Family identified as eligible in field   verification but not present in both the lists NBM-Grievance Module--> Select Grievance  Type- "Child is Eligible but details not found in  Eligible and Ineligible list"
16  Family is eligible but present in in-eligible list  due to No Rice Card NBM-Grievance Module--> Select Grievance  Type- "Children/Mother were not having Rice  card"
17 Beneficiary eKYC not possible due to bio metric failures NBM-Grievance Module--> Select Grievance  Type- "Unable to do Aadhar authentication of  Mother/Guardian"
18  Beneficiary eKYC not possible due to mothers  staying abroad NBM-Grievance Module--> Select Grievance  Type- "Mother/Guardian is not   available(Working outside)"

19 Attendance Rejection is Incorrect  NBM-Grievance Module--> Select Grievance  Type- "Rejected due to insufficient Attendance"
20  NPCI active but list showing Inactive For inactive adhar status, branch manager has to  de-link and link again, as there may have been  Aadhar profile updation after linking. Inform  citizen to contact their respective bank.
21 Is any bank account seeded to Aadhaar is  acceptable or not  YES
22  Aadhaar Based payment is mandatory  YES

  eKYC app link https://apgsws-my.sharepoint.com/:u:/g/personal/venkatareddy
_gsws_ap_gov_in/Edpn3cjVEGxIhHb9KyhxjP0
BIgpmCcXlHl2GXu7X5wrxmg
  Download the mobile APP apk
Grievances module https://gramawardsachivalayam.ap.gov.in/GSWS
/Home/Main
DA login
Social Audit list Available https://gsws-nbm.ap.gov.in/dsc/ DA/WEA login- Under Social
Audit module
In active NPCI list https://gsws-nbm.ap.gov.in/dsc/ DA/WEA login- Under Social
Audit module
Hold option https://gsws-nbm.ap.gov.in/dsc/ WEA login- Under Social Audit
module
FAQs https://gsws-nbm.ap.gov.in/dsc/downloads Select Jagananna Ammavodi
scheme
User manual https://gsws-nbm.ap.gov.in/dsc/downloads Select Jagananna Ammavodi
scheme
NPCI Seeding process- User manual https://gsws-nbm.ap.gov.in/dsc/downloads Select Jagananna Ammavodi
scheme
Application Status https://gsws-nbm.ap.gov.in/dsc/track-application Select Jagananna Ammavodi
scheme

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