SBI EMI Moratorium - Doubts Clarifications SBI Home Loan deferment

SBI EMI Moratorium - Doubts Clarifications SBI Home Loan deferment . In terms of RBI COVID 19 regulatory package, SBI has initiated steps to defer the instalments and interest/EMIs on Term Loans falling due between 01.03.2020 to 31.05.2020. Accordingly, the total repayment period will be extended by 3 months over the original repayment period.

SBI EMI Moratorium - Doubts Clarifications SBI Home Loan deferment 

 Options for Customer:
Particular Course of Action
Customer who do not want to defer recovery of instalments /EMI      No action is required. They may continue to pay in usual course.
Customer who wants to defer recovery of instalments/EMI
  • NACH – Where collections of such instalment / EMI is effected through National Automated Clearing House (NACH), please submit an Application (Annexure-I) through an e-mail* to the specified email ID (Annexure-II).
  • Standing Instructions (SI) – Please submit an Application (Annexure-I) through an email* to the specified email ID (Annexure-II).
Customers who want refund of the instalment/EMI already paid      Please submit an Application (Annexure-I) through an email*
to the specified mail ID (Annexure-II) for AP
*If you are unable to send through e-mail, handwritten application can also be submitted in the same format to the home branch. Effecting deferment of EMI/NACH/Refund may take approximately 7 working days. Please bear with us. Thanks for your cooperation.
  • Impact of Deferment: To enable you to take an informed decision, we furnish hereunder the impact of deferment: Interest shall continue to accrue on the outstanding portion of the Term Loan during the moratorium period. 
  • The possible impact of the extension of the repayment period has been explained below:
  • Impact in case of Auto Loan – For a loan of Rs.6 Lacs with a remaining maturity of 54 months the additional interest payable would be Rs.19,000 approx. equal to additional 1.5 EMIs.
  • Impact in case of Home Loan – For a loan of Rs.30 Lacs with a remaining maturity of 15 years, the net additional interest would be approx. 2.34 Lacs equal to 8 EMIs.

Doubts and Clarifications on SBI EMI Moritorium

1. I want to avail the deferment but my EMI for March has already been debited. How will I get the EMI refunded?
Ans SBI has made available a moratorium of three months for all loan accounts. In case EMI has been debited and you want a refund of the same then please apply via email to the ids specified in Annexure-II available at The content of the application is available as Annexure-I at the same link. In case you are unable to send an email, handwritten application in prescribed format may also be submitted to Home Branch.
2. My EMIs are debited automatically through NACH/ ECS/ Standing Instructions. How do I avail the deferment facility as announced the government?
Ans We understand your concern. SBI stands with all of you in these difficult times. To take an informed decision on the deferment of EMI, we request you to visit Please note that a customer is required to apply via email to the specified email ids as given in the link (Annexure-II). The content of the application is available as Annexure-I at the same link. In case you are unable to send an email, handwritten application in prescribed format may also be submitted to Home Branch.
3. I pay my installments manually. Do I have to apply separately for deferment/postponement of my installments?
Ans SBI has given a moratorium of three months for all loan accounts. In case you were paying your installments manually then no action is required at your end. You may start paying EMIs after the moratorium period is over i.e. 1st June onwards. The total repayment period will get extended.
4. I want to continue paying my EMIs without availing the deferment. What is the process to Opt-Out?
Ans In that case, no action is required by you. You may continue to pay as usual. The loan will continue as per the original repayment schedule.
5. Is deferment of EMIs applicable to Car Loan/ Education Loan/ Personal Loan as well?
Ans All  Term  Loans  are  eligible  to  avail  the  benefits  under  the  package.  Car Loan/Education Loan/Personal Loans customers can also apply for this facility.
6. Are the EMIs going to be waived?
Ans The EMIs are not going to be waived but only deferred or postponed. Customers can start paying EMIs after the moratorium period is over i.e. from 1st  June onwards. The total repayment period will get extended.
7. Is the interest for the 3 months of moratorium waived?
Ans Interest will not be waived but will continue to accrue during the moratorium period. To help customers make an informed decision, we have clearly furnished details regarding the impact of deferment on our website. Please visit
8. The proposed deferment of EMI for three months as announced by RBI are applicable to all loan accounts?
Ans Moratorium for 3 months in all Term Loans and Overdraft including Home Loan Maxgain and standard assets (as on 01st March’2020) are eligible. Deferred instalments falling due between 1st March’20 to 31st May’20 covering (i) principal and/ or interest component, (ii) bullet repayment, (iii) equated monthly instalments (EMI).
9. If I have more than one loan accounts, will all loan accounts be eligible to avail the relief?
Ans Yes, all loan accounts as mentioned above will be eligible to avail the relief.
10. What is meant by Moratorium?
Ans Moratorium is temporary postponement of payment of EMIs/ Instalments for the period between 1st March’20 & 31st May’20.
11. Whether Bank will stop recovery of EMIs/ Instalments automatically/ on its own?
Ans No. Bank requires the consent of the borrower for this purpose. Please refer to details.
12. How I can approach the Bank and apply for deferment?
Ans Please visit and follow the instructions. On the web page you will get application forms which are to be filled, signed and emailed to specified email id.
13. Whether it is compulsory to apply for deferment in repayment of EMI(s)?
Ans No. This is optional as per the convenience of the customer. However, we encourage customers with adequate funds to continue paying during this period to avoid any extra interest and tenor extension.
14. Will deferment of EMI result in any adverse remark in my CIC report or will it impact my Credit Score?
Ans No, there will be no impact in Credit Report/ Credit Score of the customer.
15. Will my loan account turn NPA if I avail the benefit of deferment of three EMIs?
Ans No. Your loan account will not turn NPA in such case.
16. During the period of deferment of three EMIs, whether interest will be accrued to my loan account?
Ans Yes, Interest will accrue in the loan account as per loan agreement and will be capitalized
17. What are the charges for taking the benefit of deferment of three EMIs?
Ans There are no charges for availing this benefit.
18. Whether I need to pay entire pending EMIs in a single instance after 3 months of deferment, if opted by me?
Ans No. The customer will continue paying his/ her usual EMI/ instalments falling due in June 2020 onwards as per the original repayment schedule, the tenor of which will be extended by 3 months.  However, due to interest on EMI/ instalment amount deferred, the amount of remaining EMI or number of EMIs may change.
19. Will deferment of EMI result in increase of my future EMI amount?
Ans No. The customer will pay usual EMI/ instalments following due in June 2020 onwards as per the original repayment schedule, which will be extended by 3 months. However, due to interest on EMI/ instalment amount deferred, the amount of remaining EMI or number of EMIs may change.
20. Will all these measures of RBI be treated as restructuring?
Ans No. It will not be treated as restructuring and therefore no change in asset classification as well.
21. If I do not wish to request for refund of EMI which is already paid, how it will be treated?
Ans No action required at your end. Recovered EMI in such case will be treated as regular repayment of loans.
22. In case my account has sufficient balance and I do not avail deferment of 3 EMIs, whether my Standing Instructions with respect to loan account will be effected?
Ans SI will continue to be executed if you have not given any request for change in SI, which means instalments/ EMIs will be recovered. In case you wish to defer recovery or refund of instalments/ EMIs already recovered, you may apply for the same. Please refer to for details.
23. If my loan account is under moratorium and repayment start date is between 1st March’20 & 31st May 2020, can I avail the benefit of deferment of EMIs?
Ans Yes. The benefit of deferment of EMI is available for EMI falling due between 1st March 2020 & 31st May 2020.
24. If my loan account is under moratorium and repayment start date is after 31st May 2020, can the moratorium/ tenure be extended by 3 months?
Ans No. Moratorium/ tenure will not be extended for loan accounts whose repayment start date is after 31st May 2020.
25. I am paying my EMIs from Salary/ Savings Bank Account with another Bank. How should I avail the benefit of deferment of 3 EMIs?
Ans Where collections of instalment/ EMI is effected through National Automated Clearing House (NACH) facility, please submit an Application, along with mandate for NACH Extension to stop NACH for these instalments, through an e- mail to the specified email ID. Please refer to for details.
26. Can I opt for deferment of EMI in one month and then pay EMI in another month?
Ans Yes, you can apply as per your convenience.
27. What happens if the extended tenor of term loan goes beyond the maximum period stipulated for a period or as stipulated in the loan agreement?
Ans This can be extended for all such term loans without the need for seeking deviations or approvals.

State Wise Mail SBI Id's for Contact

Sl No Branches situated in States/ UTs Circle Name Email ID
1 Gujrat, Daman & Diu, Dadar & Nagar Haveli Ahmedabad
2 Andhra Pradesh Amaravati
3 Karnataka Bengaluru
4 Madhya Pradesh, Chhattisgarh Bhopal
5 Orissa Bhubaneswar
6 Tamilnadu, Pudduchery Chennai
7 Telangana Hyderabad
8 Rajasthan Jaipur
9 West Bengal, Port Blair Kolkata
10 Uttar Pradesh (Eastern Part) Lucknow
11 Maharashtra (other than Mumbai Metro and distt. Pen), Goa, Maharashtra
12 Mumbai Metro, Distt. Pen Mumbai Metro
13 Bihar, Jharkhand Patna
14 Kerala Thiruvananthapuram
15 Assam, Meghalaya, Mizoram, Manipur, Nagaland, Tripura, Arunachal Pradesh Guwahati
16 Punjab, Himachal Pradesh, J&K, Ladakh, Haryana ,Chandigarh(except districts Gurugram, Sonipat, Faridabad and Palval) Chandigarh
17 Delhi, Uttarakhand, Western Uttar Pradesh, part of Haryana (Districts- Gurugram, Sonipat, Faridabad and Palval) Delhi

Formats / Downloads:

Annexure - I Download Deferment of Recovery of Instalment/EMI through NACH/SI.
Annexure - II Download List of State/UT specific Email ID


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